Privacy Policy

1. Introduction

RenoPilot ("us", "we", or "our") operates the RenoPilot website and software applications (the "Service"). This Privacy Policy explains how we collect, use, store and disclose your personal data when you use the Service, and what choices you have in relation to that data. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is the operator of RenoPilot, currently based in Ukraine. If you have any questions about this Privacy Policy or our data practices, please contact us at support@renopilot.org.

3. Information We Collect

We collect several types of information to provide and improve the Service:

• Personal Data: email address, first name and last name, account login details (such as username and password stored securely), and any profile information you choose to provide.
• Usage Data: IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers and other technical/diagnostic data.
• Cookies and similar technologies: small files stored on your device that help us keep you signed in, remember preferences and understand how you use the Service. You can disable cookies in your browser, but some features of the Service may not work properly.

4. How We Use Your Data

We use the collected data for the following purposes:

• To provide, operate and maintain the Service
• To create and manage your user account
• To notify you about changes to the Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer support
• To analyze and improve the Service and user experience
• To monitor usage and detect, prevent and address technical issues, abuse or fraud
• To manage subscriptions and billing where applicable
• To send service-related communications and, where permitted, limited product updates or marketing messages

We process your data based on one or more of the following legal grounds: performance of a contract (providing the Service), our legitimate interests (improving and securing the Service), compliance with legal obligations, and your consent where required (for example, certain marketing).

5. Cookies and Analytics

We may use:

• Session cookies to operate the Service
• Preference cookies to remember settings
• Security cookies to enhance security
• Analytics cookies to understand how the Service is used

If we use third-party analytics providers, they may process Usage Data in accordance with their own privacy policies. You can usually opt out of or restrict analytics cookies via your browser settings or, where available, via in-Service controls.

6. Transfer and Storage of Data

Your information, including Personal Data, may be transferred to and stored on servers located outside your region, including outside Ukraine and the European Economic Area (EEA), where data protection laws may differ.

When we transfer Personal Data internationally, we take appropriate measures to ensure a suitable level of protection in line with this Privacy Policy and applicable law (for example, using contractual safeguards or other lawful transfer mechanisms). By using the Service, you consent to such transfers where they are necessary for the operation of the Service.

7. Security of Data

We use commercially reasonable technical and organizational measures to protect your Personal Data against unauthorized access, loss, misuse or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

8. Service Providers and Payments

We may employ third-party companies and individuals ("Service Providers") to:

• Facilitate the Service
• Provide the Service on our behalf
• Perform Service-related services
• Assist us in analyzing how the Service is used

These Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obliged not to use it for other purposes.

For paid products and services, we use third-party payment processors such as Stripe. We do not store or collect your payment card details. This information is provided directly to the payment processor and is governed by their privacy policy and applicable regulations.

9. Data Retention and Your Rights

We retain your Personal Data only for as long as necessary for the purposes described in this Privacy Policy, including to:

• Operate and maintain your account
• Comply with legal, accounting or reporting obligations
• Resolve disputes and enforce our agreements

When your data is no longer needed, we will delete or anonymize it. If immediate deletion is not possible (for example, due to backups), we will securely store and isolate it until deletion is feasible.

Depending on your location and applicable law, you may have the right to:

• Access your Personal Data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Request restriction of processing in certain cases
• Object to certain types of processing, including direct marketing
• Request data portability (receiving your data in a structured, commonly used format)

To exercise these rights, contact us at support@renopilot.org. We may need to verify your identity before processing your request. You may also have the right to lodge a complaint with a competent data protection authority.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect Personal Data from anyone under 18. If you are a parent or guardian and believe that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without appropriate consent, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

If we make material changes, we will try to provide reasonable notice (for example, by email or via the Service) and, where required by law, obtain your consent. Changes become effective when they are posted, unless otherwise specified.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@renopilot.org